Terms and Conditions
Thank you for visiting www.hestervaneeghen.com (hereinafter referred to as the "Site"). PLEASE READ THE FOLLOWING INFORMATION CAREFULLY BEFORE USING THE SITE.
Copyright, Registered Trademark and Other Intellectual Property Rights
This Site in its entirety as well as all the articles contained on this Site are protected by the laws governing copyright, registered trademarks and/or other intellectual property rights. These articles are the property of "the Company". Such articles include items such as photos, images, illustrations, texts, video clips, audio clips, drawings, logos, registered trademarks, graphics and other materials appearing on this Site, as well as the software used for designing and implementing the Site. All rights are reserved worldwide. The Hester van Eeghen name and brand, as well as all the other brand names associated with Hester van Eeghen mentioned on this Site, whether registered or not, are trademarks or international service marks of Hester van Eeghen. The data contained on this Site is presented for information and promotion purposes only. This Site is intended solely for private, personal and non-commercial use. You may download or reproduce information appearing on this Site solely for personal and non-commercial purposes. The downloading or reproduction of any document or software gives you no right, title or interest with respect to such documents or software. With the exception of personal and non-commercial use, you are prohibited from reproducing, publishing, transmitting, disseminating, displaying, erasing, deleting, adding to or modifying in any way whatsoever, creating derivative works from, selling or participating in the sale of any part of this Site, any material contained on this Site or any related software. Any other use of the articles contained on this Site, including their reproduction for purposes other than your personal non-commercial use, modification, dissemination or reproduction, without "the Companies" prior written consent, is strictly forbidden.
Suggestions and Submissions
You hereby agree that all comments, suggestions, drawings, know-how, concepts, photos, testimonials, and all articles or documents (except for the private information concerning you) communicated or entrusted to "the Company" through this Site or by any other means (hereinafter referred to as the "Suggestions") shall not be deemed as confidential and shall not be your property. All Suggestions shall automatically become the property of "the Company" as soon as they are made. The fact of making a Suggestion shall transfer to "The Companies" all rights, titles and interests, including the copyrights, linked to the Suggestions. "The Company" has no obligation (i) to preserve the confidential nature of any Suggestion; (ii) to compensate financially anyone in exchange for or in connection with a Suggestion; or (iii) to reply to or acknowledge receipt of any Suggestion made to it. You hereby assert and guarantee that none of your Suggestions infringe on the rights of a third party, with respect to copyright, registered trademarks, patents, trade secrets, private life or any other personal or property rights. By making a Suggestion, you acknowledge that The Company may (but is not obliged to) copy, publish, disseminate or use this Suggestion for any purpose, including, but not limited to, advertising, promotional or product development purposes or any other commercial purpose, without any financial compensation being payable to you or any other person. You are and shall remain liable for the content of any Suggestion made by you.
You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libelous, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law. You are also prohibited from posting or transmitting any virus, worm, time bomb, Trojan horse, automated device, spider, crawler, bot, or routine that can collect unauthorized information or interfere with or disrupt the operations of the Web Site, or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law. In addition to any remedies that The Company or their affiliates may have at law or in equity, if The Company or their affiliates reasonably determine that you have violated or are likely to violate the foregoing prohibitions, The Company may take any action it reasonably deems necessary to cure or prevent the violation, including without limitation, the immediate removal from the Web Site of such materials. The Company, its affiliates or its service providers will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing The Company, its affiliates or its service providers to disclose the identity of anyone posting such materials.
This Site may contain links to other Internet sites. The Company shall not be held liable for the availability or content of such sites or any article contained on or obtained through such sites. Any link to another site or any reference to information, products or services supplied by third parties, in no way imply that The Company has given its approval concerning those sites or articles. Any question or comment concerning any other site must be sent to that site's operator. No link with the Site is authorized without The Companies prior written approval.
The Company products featured on the Site are representative of The Companies collection. However, not all products of The Company are featured on the Site. The style drawings, models, and colours of The Companies products featured on the Site may be modified without prior notice.
The articles appearing on the Site may contain inaccuracies or typographical errors. The Company shall not be held liable for any inaccuracy or error, or for loss or damage caused by or resulting from the use of information obtained on or through the Site. It is up to you to assess the information and any other content available on or through the Site. The Site and the information and articles appearing on it are liable to be modified at all times, possibly without further notice or advance warning.
This Site and its contents are provided "as is" and "within the limit of their availability". The Company shall not be held liable and provides no guarantee of any kind, whether express or implicit, including any guarantee as to the title or the absence of malevolent programs (such as viruses, worms or Trojan horses) or implicit guarantee as to trade value or suitability for a particular use, and expressly disclaims all liability and all guarantee. The Company shall bear no liability and cannot guarantee that the information contained on the Site is accurate, complete or up-to-date, that the Site contains no defect or that any such defect shall be corrected. By using this Site, you agree to do so at your own risk and assume full responsibility for any impossibility to use the Site, any loss of data and the costs related to any assistance or repair of any hardware and/or software used by you for connecting to the site, and you agree to hold The Company harmless for any damage whatsoever that may be caused by, result from or be connected to your use of the Site. In cases where the applicable law does not permit the exclusion of implicit guarantees, some or possibly all of the disclaimer clauses mentioned above may not apply to you.
Limitation of Liability
The Company shall under no circumstances be held liable for any actual, direct, indirect, special, punitive, incidental, exemplary or consequential damage, or any other damage, whatever its nature, even if The Company was previously informed of the possibility of such damage, whether during a contractual action, a prejudice or any other theory, resulting from, or connected to the use, incapacity to use or execution of information, products or documents on this Site. As some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damage, some or even all of the limitations mentioned above may not apply to you.
Representations and Warranties
You represent, warrant and covenant that (a) you have the power and authority to enter into this agreement; (b) you are at least eighteen (18) years old; and (c) your use of the Site will comply with these Terms & Conditions.
You hereby agree to defend, compensate and refrain from holding The Company, and affiliated companies as well as their representatives, directors, employees and shareholders liable for any lawsuit, damages, losses, costs and expenses, including among other things any reasonable lawyers' fees and legal costs ensuing from or connected to the use of this Site.
You agree to indemnify and hold harmless The Company, its affiliates and its service providers, and their respective officers, directors, employees, shareholders, licensees, franchisees, affiliates, agents, successors, assigns, retail partners, or any other party involved in the creation, production or transmission of the Web Site from and against any claims, damages, judgments, expenses, fees, or costs asserted against any of them based upon your use of the Web Site, or the services provided in relation to the Web Site any damage to your computer, telecommunication equipment or other property allegedly arising from access to, use of, or browsing the Site or your downloading of any materials, from the Site.
The laws of the Netherlands will govern these Terms & Conditions, without giving effect to any principles of conflicts of laws. In connection with any litigation, without limiting our right to bring and action against you in any jurisdiction, you further agree to submit to the exclusive jurisdiction of the court of the Netherlands.
This Agreement is effective unless and until terminated by either you or The Company, which termination may occur at any time. If The Company determines, in its sole discretion, that you fail to comply with any of the terms or provisions of this Agreement, The Company may terminate this Agreement immediately and without notice. Upon any termination of this Agreement by either you or The Company, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.
Terms & Conditions of Sale
Hester van Eeghen B.V., Terms & Conditions of Sale (hereinafter “Terms”) is a legally binding part of Hester van Eeghen B.V. (“The Company”) sale and shipment to you the buyer, (“Customer”) of Hester van Eeghen goods and products. These Terms shall apply to the purchase and delivery of any and all Hester van Eeghen good(s) and product(s) and may be amended from time to time. By breaking the seal of the packaging containing Hester van Eeghen goods and products Customer expressly agrees to be bound by these Terms.
Goods and products included in the packaging are sold to Customer strictly for retail sale and under no circumstance to be resold to other retailers. Such action will invalidate Customer’s license and authencity of the goods and products purchased in violation of controlling principals of intellectual property. The price payable by customer will be the price Hester van Eeghen B.V. sets forth in its Order Confirmation.
Payment is due immediately upon receipt of Hester van Eeghen good(s) and product(s), unless stated otherwise by Hester van Eeghen B.V. (“The Company”). In case Customer doesn’t make payment(s) owed as set forth on the Order Confirmation and this Invoice Customer will have defaulted and breached this Agreement. Visa®, MasterCard®, American Express, Ideal, PayPal, Diners Club, Discover, Sofortüberweisung , Bancontract/Mister Cash, Electronic Direct Debit (DE) / Lastschrift (ELV), Maestro, International Bank Transfer (IBAN), Sepa Direct Debit, Dotpay, Finnish E-Banking and GiroPay will be accepted by hestervaneeghen.com. Customer will indemnify The Company against any and all costs, losses and expenses incurred by The Company as a result of cancellation. Customer’s statutory right to set-off, if any, only applies to undisputed or judicially finally adjudged counter-claims. Any statutory rights of withholding by Customer, e.g. defective of goods, will only apply to said counter-claims which arise out of the same contractual relationship with The Company.
Shipment, delivery, place of performance and payment is Amsterdam, NL. Where goods are supplied for export, Customer is responsible for complying with any and all import regulations and in the country of destination and for paying any import duties. Date of delivery shall only be taken as an indication, conditions of shipping and transport are not guaranteed. Terms of delivery shall only commence upon the Confirmation of Order’s receipt and any necessary domestic or foreign certificates have been acquired and/or produced by Customer. The Companies obligation of delivery shall be subject to Hester van Eeghen B.V.s receipt of correct and timely deliveries from The Companies suppliers. Customer is obligated to accept partial deliveries. Variations in size, weight and quality are permissible in accordance with the respective industry norms or, where such products are not covered by industry norms, in accordance with The Companies customary practices.
The Companies goods and products may only be returned after The Company issues a Return Authorization. The Company makes no warranties whatsoever. The Company hereby disclaims all warranties, whether express or implied, including, without limitation, any implied warranties of merchantability and/or fitness for a particular purpose, and/or any implied warranties arising from any course of dealing, usage, and/or trade practice.
The Company is not liable for loss of profits, use, and/or any other direct, incidental, consequential, and/or exemplary damages — for any reason. Any and all claims against the Company – regardless of the legal reason – shall be barred and effectively waived six (6) months after discovery.
Customer acknowledges, agrees and warrants: Customer’s purchase of The Companies good(s) and product(s) is for Customer’s sole benefit and not the benefit or any third party.
Return Policy for Online Purchases
Hester van Eeghen B.V. wants to ensure your complete satisfaction. For Hester van Eeghen B.V. online purchases, we will accept merchandise not worn, used or damaged, for a full refund when accompanied by the original sales receipt. Refunds may only be issued in the same form as payment. We reserve the right to refuse authorization to return of any merchandise that does not meet the above requirements. Shipping and handling charges are not refundable and the costs for return are for the Consumer
Merchandise must be returned within 14 days from date of delivery. To return an item, please email email@example.com. You will receive authorization and instructions. Upon receipt of the merchandise, every effort will be made to ensure a prompt refund and an email notification will be sent once the return has been processed. Upon receipt of returned goods, The Company reserves the right to deny refund if the merchandise does not meet return policy requirements.
We cannot automatically process exchanges at this time. To exchange an item, please return the item you do not want and place a new order on hestervaneeghen.com. You may place your reorder at any time.
General Shipping and Delivery Information
Purchases on the hestervaneeghen.com online shop are shipped by Post NL. For security reasons, hestervaneeghen.com online purchases may require a signature upon delivery. In addition, purchases may not be shipped to P.O. boxes which are not secured by Post NL. To estimate the total delivery time for your purchase, in addition to the time indicated by your preferred delivery option please allow two to three business days to process your order for shipment. Orders are processed and delivered Monday through Friday, excluding holidays. Please note that estimated delivery dates are estimates only and are not guaranteed. The Company cannot be responsible for unanticipated delays.
Hester van Eeghen products are handcrafted in Italy and Spain in very limited quantities. Items for purchase online are subject to availability. As necessary, we reserve the right to limit the quantity of products we supply, supply only part of an order or divide up orders. We also reserve the right to alter the terms or duration of any special offers or sale promotion. We will inform you if we are unable to fill your order.
Please note that while you might have an item in your shopping bag, it is still available to other customers until your purchase has been completed.
Using a Promotional Code
From time to time we have special offers that can be applied to your order by using a promotional code that we provide to you. In order to take advantage of these promotions, you must enter the promotional code in the space provided on the Checkout page and hit the "apply" button. If your code qualifies, the value of the promotion will be applied to your order. Only one code per order will be accepted.
Pricing and Payments
While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. Prices displayed on the hestervaneeghen.com website are quoted in Euro’s or U.S. dollars (for the USA). Title to any products you order on this website and risk of loss or damage to products passes to you on delivery of the products, provided that we have received payment in full for the products.
hestervaneeghen.com accepts the following forms of payment for online purchase:
You may check the status of your order by logging into your hestervaneeghen.com account. Your most recent order and it's status will be shown. Additionally you can navigate to 'My Account -> My Orders' to view all the orders you have placed. You cannot check your order's status unless you have an online account.
You will receive an order confirmation email once your order has been received. In addition, we will send you an email when your order has shipped that will include the Post NL tracking number for your package. (Please note that it may take up to 48 hours after the package leaves our distribution center for the tracking information to appear in the Post NL tracking system.
A shipping confirmation will be emailed to you as soon as your purchase has been shipped. You can also refer to "My Orders" in your account on hestervaneeghen.com to access the tracking information of your order. If you have questions about the delivery of your purchase, an Hester van Eeghen B.V. associate will be pleased to assist you via e-mail at firstname.lastname@example.org.
Creating an Online Account
With an hestervaneeghen.com account you can:
- Save your shipping and billing information for a faster and easier checkout process
- Check order status
- Review your order history online
Retrieving Your Account Password
Please go to the Login section and click on the 'Forgot Your Password?' link. Please enter the email address you used to sign up for your account and we'll send the password to that email address. Once you've logged in, you can select the Change Password link on the dashboard to change your password to something you will remember more easily.
Authentic Hester van Eeghen
Hester van Eeghen B.V. products are handcrafted in Italy and Spain with the highest-quality materials, design and workmanship. All Hester van Eeghen products are individually controlled for quality by Hester van Eeghen and her specialists. In accordance with old-world tradition, each authentic Hester van Eeghen bag and wallet will have her name embossed directly into the leather.
Each of our leather goods, especially handbags, has unique qualities and are created to the highest standards of design and quality. Leather has a life of its own and natural imperfections that add to the character of the material. Leather ages just like people, changing over time, reflecting the trials of life and becoming attractive in a new way. The raw material components have been developed using unique tooling techniques and are very delicate. We recommend handling this product with great care. Pulling, snagging or excessive surface abrasion should be avoided. Deep or bright colors could transfer onto light colored garments. White and light colored products are susceptible to dirt, marks and color transfer from dyes in clothing. Care should be taken to keep the product away from extreme sources of heat and to protect from rain. If the product does get wet allow to dry naturally away from direct heat. Any cleaning should be carried out with extreme care using a damp cloth. When not in use we recommend storing the product in the cloth bag provided.
The Company is happy to offer complimentary repairs that result from a manufacturing defect within one year of purchase for products purchased on hestervaneeghen.com. Regular wear-and-tear is not considered a manufacture defect, such as dirt, scuff marks, scratches and discoloration. If you wish to have the Company repair your item, please send an email to email@example.com explaining your repair request. Please allow 4 weeks for a repair assessment and fee estimate. We will inform you of the best way to proceed. When sending a product for repair, please enclose a detailed repair request and your contact information. We recommend that you package the item securely and ship the product via insured mail as The Company will not be responsible for problems with delivery or if damage occurs during shipping. Detailed repair information and a repair charge estimate will be sent to you for approval once the assessment has been completed. Repair time can take up to 12 weeks, but completion time cannot be guaranteed due to the diverse nature of repairs and the craftsmanship required. Please be advised that The Company cannot guarantee the availability of original parts for all products.
Hester van Eeghen B.V. values our customers and respects your privacy. We collect information about you through our website in an effort to improve your shopping experience and to communicate with you about our products, services and promotions. Neither your name nor anything about you is sold or shared with any other non-affiliated company or agency. As described in greater detail below, we may share your information under certain circumstances with business partners that help this site function or assist us in fulfilling your order. This Privacy and Usage Policy only covers information collected at these Web Sites, and does not cover any information collected offline by Hester van Eeghen B.V., including information collected on social media sites.
This policy describes the personal information we collect about you, why we collect it, how we use it, and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use certain of that information. If our information practices change, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision date that appears on this policy.
Types of Information Collected
We sometimes ask you for certain kinds of personal information to provide the services you request. This information includes:
You have the opportunity to create a personal shopping account with www.hestervaneeghen.com. This account allows you to shop faster and easier, and to check on order status and history. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information. In creating this account, you authorize Hester van Eeghen B.V. (www.hestervaneeghen.com) to store your name and email address. Should you elect to do so, you may also include in your "My Account" your telephone number, and shipping and billing addresses. If you choose to include such additional information then you are also authorizing Hester van Eeghen B.V. to store such information until such time you elect to change or delete it. Each of these options is for your convenience only. The information is not used for any other purpose. If you ever use a public computer to visit the "My Account" section of our website we strongly encourage you to log out at the conclusion of your session. By doing so, although your information will still be stored with us, it will not be accessible to anyone else from that computer.
When you create an account with www.hestervaneeghen.com, you will be given the option to be added to the Hester van Eeghen B.V. email list. Whether or not you select this option, your personal information will never be shared with or sold to anyone. Subscriptions to the email list can be cancelled at any time. To be removed from our email list, please click the unsubscribe button found at the bottom of the emails we send you.
When you place an order, you will be asked to provide your credit card information. Hester van Eeghen B.V. does not store your credit card information unless you choose to include it in your "My Account" (see above).
Calls to Customer Care/Participation in Promotions
If you call our Customer Care number or participate in one of our promotions, we may ask for additional information, such as your age, interests or product preferences.
Use of Your Personal Information
We use the information we collect for various purposes, including:
- to complete your purchase transactions
- to provide the services you request
- to keep you informed about the status of your orders
- to identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you
- to notify you of information concerning products you have purchased
- to improve our merchandise selections, customer service, and overall shopping experience
- to communicate with you by email, postal mail, telephone, text message, or other means
Others with Whom We May Share Your Information
We also may disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to: (a) manage a database of customer information; (b) assist us in distributing e-mails; (c) assist us with direct marketing and data collection; (d) provide us data storage and analysis; (e) provide fraud prevention; (f) provide customer service by phone; (g) to ship you your products; and (h) other services designed to assist us in maximizing business potential. We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform their obligations in the agreements.
Compliance with Law
We may provide access to information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of the Web Site (www.hestervaneeghen.com), to limit our legal liability and protect our rights or to protect the rights, property or safety of visitors of this Web Site or the public.
Links to Other Sites
While visiting our web site (www.hestervaneeghen.com), you may link to sites operated by our business partners or other third parties. This does not mean that we endorse these sites. We do not make any representations or warranties about any web site you may access through the www.hestervaneeghen.com. They are independent from us, and we have no control over, or responsibility for, their information or activities.
We also use "pixel tags" (sometimes called "web beacons" or "clear gifs"), which are tiny graphic images, on our website. Pixel tags help us analyze our customers' online behavior and measure the effectiveness of our website and our advertising. We work with service providers that help us track, collect, and analyze this information.
Pixel tags on our web site may be used to collect information about your visit, including the pages you view, the features you use, the links you click, and other actions you take in connection with the site. This information may include your computer's Internet protocol (IP) address, your browser type, your operating system, date and time information, and other technical information about your computer. We may also track certain information about the identity of the web site you visited immediately before coming to our site. We do not otherwise track any information about your use of other websites.
Pixel tags and cookies in our emails may be used to track your interactions with those messages, such as when you receive, open, or click a link in an email message from us.
We also work with business partners that use tracking technologies to deliver advertisements on our behalf across the Internet. These companies may collect information about your visits to our web site and your interaction with our advertising and other communications.
We may combine the information we collect through cookies and pixel tags with other information we have collected from you. This information may be used to improve our web site, to personalize your online experience, to help us deliver information to you, to determine the effectiveness of our advertising, and for other internal business purposes.
Hester van Eeghen B.V. goes to great lengths to keep your financial information private and safe. We take appropriate physical, electronic and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. In addition, it is our policy to never send your credit card number via e-mail. Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information.
We use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. The SSL encrypts, or translates, your order information into a highly indecipherable code, which is processed immediately. All credit card transactions occur in a secure area of our site, to protect you from any loss, misuse or alteration of information collected. When you have finished shopping and begin the checkout process, you will move into the secure area of our site. Once you've entered, the page address (URL) will change from http to https, to let you know you are in a secure area. Also, a key or a closed lock will appear in the lower right hand corner or in the address bar of your screen to notify you of this change. You will remain in this secure zone for the entire checkout process.
Unfortunately, despite our best efforts, the transmission of data over the Internet cannot be guaranteed to be 100% secure. While we will use every reasonable means to ensure the security of information you transmit to us, we cannot guarantee that such information will not be intercepted by third parties. We will, however, prosecute any unauthorized or fraudulent transactions to the fullest extent permitted by law.
If you do not want to receive e-mail from Hester van Eeghen B.V. you may click on the unsubscribe link at the bottom of any email communication sent by us. Please allow us 10 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.
"Spoofing" and "Phishing"
A common Internet scam is known as "spoofing" or "phishing." This occurs when you receive an email from what appears to be a legitimate source requesting personal information from you. Please be aware that Hester van Eeghen B.V. will NEVER send you an email requesting you to verify credit card, bank information, or any other personal information. If you ever receive an email that appears to be from us requesting such information from you, DO NOT respond to it, and DO NOT click on any links appearing in the email. Instead, please forward the email to us at firstname.lastname@example.org, so we can investigate instances of possible Internet fraud.
Our web site is not meant for children, and we will not collect any personally identifiable information from children under the age of 13 without verified parental consent. We will remove from our files any personally identifiable information of anyone we discover to be under 13 years old. Any online contests or sweepstakes we may provide to our customers are restricted to entrants who are at least 18 years old.