Frequently Asked Questions

How can I buy a product I see on the site?

The items shown on this site are representative of Hester's line of products, and are not an exhaustive listing of what is available. Additionally, just because an item is shown on the site does not necessarily mean that it is currently available in our stores. We produce in limited runs and items do tend to sell out.

Please do visit our shops on Hartenstraat when you are in Amsterdam to see what we have available now. If you are not able to make it to Amsterdam, you can find Hester's products at over 150 stores throughout Europe and Asia. And if you live in the United States, you can buy online from our e-commerce boutique at www.hveus.com.

For how long are products guaranteed?

Damages related to production faults are repaired free of charge for 12 months after the purchase date. In these cases, please provide us with a copy of your payment receipt with your repair request.

After this guarantee period of 1 year, we do have to charge costs to cover our expenses. For the replacement of zippers, handles, shoulder straps, etc., expect costs of approximately € 30 to € 50.

Where can I send my bag for a repair?

If you are near Amsterdam, you can bring your bag to our shop at Hartenstraat 37. If this is not convenient for you, please send it to Hartenstraat 37, 1016 CA Amsterdam.

Before sending us your bag, please empty it completely and include a note with your name, address, telephone number and a detailed description of the defect you want us to repair.

Repairs typically take 4 weeks to complete, but depending upon the availability of spare parts, may take longer. In rare cases, we may need to send the bag back to the leather atelier in Italy, where it was produced. We will contact you if it will take more than 4 weeks to repair your bag.

For all questions related to repairs, please contact us via e-mail at support@hestervaneeghen.com.

The website is not working properly. What should I do?

If you see a banner across the middle of the site that tells you to enable JavaScript, please do so.

If you have already enabled JavaScript and reloaded our site and things are still broken, please send us an email at website@hveus.com with the following information:

  • What issue(s) you are experiencing
  • Which page(s) have problems
  • The type of computer you are using (e.g., Mac or PC)
  • Which operating system you are using (e.g., Vista, Windows 7)
  • Which web brower you are using (e.g., Internet Explorer, Firefox)

This information will help us to diagnose the problem and to fix it as quickly as possible. Thank you for your assistance.

Why does this site use JavaScript?

Like most modern websites, our site uses JavaScript to enable dynamic functionality like sliding panels and image slideshows. Without the use of JavaScript, our site will not function properly.

If you see a large orange banner across the page telling you to enable JavaScript, you must modify your browser settings for our site to work properly. See below for instructions.

How do I enable JavaScript?

Even if you have had JavaScript enabled previously, it may have been disabled automatically. Doing things such as upgrading your browser, installing new security software, or installing security patches may affect your JavaScript settings.

The specific steps required to enable JavaScript are slightly different for every web browser. Please see the instructions for your browser below:

Internet Explorer

  1. Under the Tools menu item, select Internet Options.
  2. Select the Security tab and click the Internet zone.
  3. Click the Custom Level button at the bottom of the panel.
  4. Scroll down to the Scripting section
  5. Under Active Scripting, select Enable and click OK.
  6. Close the Internet Options panel and Reload our site to see the changes.

Safari

  1. Under the Safari menu item, select Preferences...
  2. In the Web content section, select the checkbox next to Enable JavaScript.
  3. Close the Preferences panel and Reload our site to see the changes.

Firefox

  1. Under the Firefox menu item, select Preferences...
  2. Select the Content tab and click the Enable JavaScript check box.
  3. Close the Preferences panel and Reload our site to see the changes.

Chrome

  1. Access the Preferences panel from either the Chrome menu or the wrench icon in the upper right corner of the window.
  2. Select the Under the Hood option.
  3. In the Privacy section, click the Content Settings button.
  4. In the Javascript section, select the Allow all sites to run JavaScript option.
  5. Close the Preferences panel and Reload our site to see the changes.

Opera

  1. Under the Tools menu item, select Preferences.
  2. On the Advanced tab, click Content.
  3. Select the checkbox next to Enable JavaScript.
  4. Close the Preferences panel and Reload our site to see the changes.

If your browser is not listed, please use the information above to guide you through the analogous steps required for your browser. You may have to explore a bit, but the menus and options that you will need to select should be similar to those shown above.